‘Online Monitoring’: Unilever Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
First identified more than 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline might not appear as an natural focus for online content feeds.
Yet the brand’s emergence as a TikTok talking point has positioned it at the vanguard of an promotional upheaval, where major corporations are allocating substantial funds to content creators and putting fewer resources into marketing items in traditional media.
A Journey from Drilling to Digital
Originally produced in the 1870s by chemist Robert Cheeseborough, who observed drillers applying to their skin with a residue from oil extraction. Now, a flood of amateur-created clips have recorded its extensive utilization in “life hacks”.
Hailed as a fix for dirty sneakers or extending perfume longevity, and also a remedy for creaky hinges. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Leveraging the Buzz
Spotting its digital renaissance, marketers at Unilever boosted the tips by having their research teams evaluate the claims and providing creators with the outcome data.
Suggestions that it lessened the sting of chili on the mouth were confirmed. This was also the case for ideas it could lengthen scent duration and rejuvenate purses. Proposals that it might brighten smiles or extend lashes were disproven.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have been the cornerstone of its marketing push. Yet this viral episode has led decision-makers to dramatically increase investment in content creators.
This tracking of digital spaces to guide corporate planning has been labeled “social listening”. The company's chief executive, recently appointed, has indicated the goal is to spend a full fifty percent of its huge ad budget on platform-based material.
Shifting to Modern Engagement
Selina Sykes, who is heading the digital initiative, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without spoiling the atmosphere” was paramount.
“How do brands authentically become part of the conversation? This remains our core objective as brands, since the era of community gossip and discussing household products.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Now it’s many conversations, various groups. Changes in digital feeds means that these audiences appear specific, yet they are vast.
“If you can make sure your brand is shared by other people, talked about by other people, this builds credibility and connection. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The strategy reflects profound shifts happening in audience habits, with the youth demographic devoting greater hours to apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in declines in traditional media advertising. Across Britain, commercial funding for primary networks have fallen by more than £600m in real terms since 2019.
The Creator Economy Boom
Additionally, it points to a merging of functions as corporations essentially turn into content studios, collaborating with a multitude of digital creators to boost their products.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on digital video and image apps than they are watching live TV or reading print.
“A lot of brands are telling us consumers have more faith in suggestions from the personalities they subscribe to more than they trust ads. This is a persistent pattern.”
He noted companies can reduce costs by focusing on influencers over large-scale legacy ad buys, which also permits simpler message refinement to gauge performance.
The approach is growing. Advertising spending on influencer marketing is rising at quadruple the rate than the broader media sector. Stateside, it has over doubled since 2021 and is expected to hit tens of billions in 2025.
The Enduring Power of Broadcast
Even with this transformation, experts said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to shape the national conversation.
Sykes said: “Among the most effective advertising investments is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Our relevance has faded.’ The focus is on who seizes focus … I think there’s 100% a place for them.”